Artistic decorations and traditional South Tyrolean elements

Hospitality with
       a Heart

Inclusive Services and Terms and Conditions for our Rooms and Holiday Apartments

All you need
to know

  • The prices shown are per person, per day with luxury half-board inclusive for stays of seven nights, otherwise a charge of between 2 and 5 Euro is payable.
  • Free WiFi internet access is available throughout the building.
  • Missed mealtimes as part of a weekly deal are non-refundable.
  • The lift only goes up to the apartments and rooms 109, 110 and 111.
  • Bathrobe hire: 7 Euro per change.
  • Dogs weighing up to a maximum of 30kg are more than welcome here. The price for dogs is 12 Euro per day (dog food not included). Dogs are not permitted in the dining room, yet they may be allowed into our cosy pub upon consultation.
  • Bed linen and towels are provided in the apartments. The apartments are cleaned daily, excl. kitchen area. At the end of your stay, the kitchen area and / or fridge is cleaned for a charge of 15 Euro.

Small Print

  • Your room reservation is only considered binding when both parties possess written confirmation.
  • Italian law now dictates that cash may only be accepted in a maximum amount of 2,999 Euro. You may pay your bill by credit / debit card when you get to us or in advance by bank transfer.
    Our bank details are:
    IBAN:
     IT 90 O (for Oscar) 08226 58840 000000206381
    BIC/Swift Code: CCRTIT2TSMP
  • We have an ATM from the Raiffeisenkasse bank on site, from which you may withdraw up to 500 Euro per day. 
  • Arrival: As far as possible, you are requested to arrive on a Saturday or Sunday. You may access your room from 2pm on the day you arrive.
  • Departure: You are kindly requested to vacate your room before 11am on your departure day.
  • Cancellation:
    Global Allianz
    Nobody likes to cancel, and it's a shame if a perfectly good room stands empty.  Please note our cancellation policy.
    If you wish to cancel within 45 days of your arrival, or if you choose to leave us early, a charge of between 30% and 100% of the entire bill is payable. It is, therefore, recommended that you take out a cancellation insurance policy within 10 days of making your booking. This covers you before and during your holiday.

    Cancellation Fees:
    45-30 days before you arrive: 30%
    29-14 days before you arrive: 40%
    13-7 days before you arrive: 50%
    6-4 days before you arrive: 60% 
    3 days before you arrive: 80%
    2 days or less before you arrive or in the event of a no-show: 100%.
  • If you choose to leave us early, you will be charged in full for the remaining days you have booked.
    Cancellations will only be accepted in writing, accompanied by a doctor's note.
  • It is recommended that you take out cancellation insurance with ALLIANZ. We would be delighted to send you the insurance documents in the mail.
  • Your reservation is only valid until 6pm.
  • booking suedtirol en

Our
Holiday
Packages

Best Price Guaranteed

It is important to us that you always get the lowest price if you make a direct reservation of your room on our website. The price depends on the category of room as well as duration of stay. In this way, customers who book as soon as possible are rewarded.

The advantages of booking directly:

  • By booking in advance you will always get the best rate
  • More choice of room categories
  • Personalized & competent assistance directly at the hotel
  • Simple and fast response to all special requests

Non-Binding Inquiry

Arrival
Departure
Name
Surname
E-Mail
Adults
Children
Age of children
Request 0473 645425