We are currently experiencing bad times in South Tyrol. As the host of the South Tyrolean Gala we have a special responsibility. The health of the people, guests and employees is our top priority.
As long as we are registered in the risk area, bookings can be cancelled free of charge up to 7 days before arrival. The holiday can be rebooked to a later date free of charge. The deposit will be credited as a voucher.
Cancellation up to 7 days before arrival will not incur additional cancellation costs.
Cancellation within 6 to 4 days before arrival will incur a fee of 50% of the total amount booked.
Cancellation within 3 days before arrival will incur a fee of 100% of the total amount booked.
Inclusive Services and Terms and Conditions for our Rooms and Holiday Apartments
All you need
- Breakfast not taken will not be refunded.
- Free WiFi internet access is available throughout the building.
- Missed mealtimes as part of a weekly deal are non-refundable.
- The lift only goes up to the apartments and rooms 109, 110 and 111.
- Bathrobe hire: 7 Euro per change.
- Dogs weighing up to a maximum of 30kg are more than welcome here. The price for dogs is 12 Euro per day (dog food not included). Dogs are not permitted in the dining room, yet they may be allowed into our cosy pub upon consultation.
- Bed linen and towels are provided in the apartments.
- The apartments are furnished with linen and towels. Room/apartment cleaning is guaranteed with all hygiene regulations, whether we are allowed to do so. (kitchen excluded).
- Your room reservation is only considered binding when both parties possess written confirmation.
- Italian law now dictates that cash may only be accepted in a maximum amount of 2,999 Euro. You may pay your bill by credit / debit card when you get to us or in advance by bank transfer.
Our bank details are:
IBAN: IT 90 O (for Oscar) 08226 58840 000000206381
BIC/Swift Code: CCRTIT2TSMP
- We have an ATM from the Raiffeisenkasse bank on site, from which you may withdraw up to 500 Euro per day.
- Arrival: As far as possible, you are requested to arrive on a Saturday or Sunday. You may access your room from 2pm on the day you arrive.
- Departure: You are kindly requested to vacate your room before 11am on your departure day.
Nobody likes to cancel, and it's a shame if a perfectly good room stands empty. Please note our cancellation policy.
If you wish to cancel within 45 days of your arrival, or if you choose to leave us early, a charge of between 30% and 100% of the entire bill is payable. It is, therefore, recommended that you take out a cancellation insurance policy within 10 days of making your booking. This covers you before and during your holiday.
- If a reservation has been made, a processing fee of 50.00 € will be retained in case of cancellation, regardless of the period.
45-30 days before you arrive: 30%
29-14 days before you arrive: 40%
13-7 days before you arrive: 50%
6-4 days before you arrive: 60%
3 days before you arrive: 80%
2 days or less before you arrive or in the event of a no-show: 100%.
- If you choose to leave us early, you will be charged in full for the remaining days you have booked.
Cancellations will only be accepted in writing, accompanied by a doctor's note.
- It is recommended that you take out cancellation insurance with "Europäische Reiseversicherung"
- Your reservation is only valid until 6pm.